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📬Using the Mobile Inbox

Learn more about the mobile inbox features and functionalities.

Inbox Preview

Top Bar

On the top bar, click on the —

  1. Customer name to access customer details, order history, customer summary, and product interactions.

  2. Resolve button to close the conversation.

  3. Settings icon to access tags, assign/reassign agent and turn on/off the bot.

Bottom Bar

On the bottom bar, click on the —

  1. Plus (+) icon send images, create canned responses and add notes.

  2. Emoji icon to add emojis.

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