# Using the Mobile Inbox

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/BP9GazZw9nbXXq6BjAHU/inbox.jpg)      Inbox Preview

### Top Bar 

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/s36nnqlIWf2x2CAyHcka/image.png)

On the top bar, click on the —

1. Customer name to access customer details, order history, customer summary, and product interactions.
2. **Resolve** button to close the conversation.
3. **Settings** icon to access tags, assign/reassign agent and turn on/off the bot.

### Bottom Bar

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/7vkXw20H8GcQW3shLUKq/image.png)

On the bottom bar, click on the —

1. **Plus (+)** icon send images, create canned responses and add notes.
2. **Emoji** icon to add emojis.


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```

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