# Manage Tickets

### Video Tutorial

{% embed url="<https://www.youtube.com/watch?index=13&list=PL_EdxcvIGFEagxlG7c7rMCg62UA9pPdMk&v=q-O0ChJYrSM>" %}

## Choose an Action 👇

{% content-ref url="manage-tickets/assign-ticket" %}
[assign-ticket](https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets/assign-ticket)
{% endcontent-ref %}

{% content-ref url="manage-tickets/resolve-a-ticket" %}
[resolve-a-ticket](https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets/resolve-a-ticket)
{% endcontent-ref %}

{% content-ref url="manage-tickets/tag-ticket" %}
[tag-ticket](https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets/tag-ticket)
{% endcontent-ref %}

{% content-ref url="manage-tickets/smart-ticket-assignment" %}
[smart-ticket-assignment](https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets/smart-ticket-assignment)
{% endcontent-ref %}

Additionally, you can learn about [**Ticket metrics**](https://docs.myalice.ai/myalice-guide-arabic/data-lab-and-analytics/analytics-and-metrics/automation-metrics#ticket-metrics) in the Reports section to understand if your bot and agents are functioning properly.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.