# Analytics, Metrics & Reports

### Video Tutorial

Please click on the link below to view a detailed walkthrough of our reports:

{% embed url="<https://www.loom.com/share/4d44981a2d4b439e9c6592688983901c>" %}

There are four broad categories of metrics in the Reports section of MyAlice.

## Unlock Your Analytics 🔓

{% content-ref url="analytics-and-metrics/customer-metrics" %}
[customer-metrics](https://docs.myalice.ai/myalice-guide-arabic/data-lab-and-analytics/analytics-and-metrics/customer-metrics)
{% endcontent-ref %}

{% content-ref url="analytics-and-metrics/automation-metrics" %}
[automation-metrics](https://docs.myalice.ai/myalice-guide-arabic/data-lab-and-analytics/analytics-and-metrics/automation-metrics)
{% endcontent-ref %}

{% content-ref url="analytics-and-metrics/agent-metrics" %}
[agent-metrics](https://docs.myalice.ai/myalice-guide-arabic/data-lab-and-analytics/analytics-and-metrics/agent-metrics)
{% endcontent-ref %}

{% content-ref url="analytics-and-metrics/csat-report" %}
[csat-report](https://docs.myalice.ai/myalice-guide-arabic/data-lab-and-analytics/analytics-and-metrics/csat-report)
{% endcontent-ref %}

## Filter Your Reports

On the top right corner of your dashboard, you can set a specific channel or timeline. This will allow you to create flexible reports, such as monthly reports or semi-annual reports.

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/sidy5PpiusWfmUbKvdUY/image.png)


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