# Connect Your Customer Information on Shopify

Say, you had encountered a user before on other social channels. But the user reached out to you on Shopify. This is how you merge the profiles to sync customer information.

1\. Ask for the customer's email address.

![](/files/-MhqWpJJ0rtC-dVU5zMt)

2\. Click on the Shopify icon on top of your Customer Information in your Inbox.

![](/files/EgVsgG7iew4HSfwBEtVd)

3\. Search for the email address and select the customer's email. If there is no associated email, they might be a brand new user.

![](/files/JO3TPEaSlMuLZVDLOT9R)

Once the email address has been verified, the Shopify customer profile will sync with the customer information from the other platform.

![](/files/jbfgTFC1c7Ri01MUhCyR)

{% hint style="success" %}
You can now deliver a consistent experience across all channels.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.myalice.ai/myalice-guide-arabic/e-commerce-on-myalice/shopify/connect-shopify-customer-information.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.