# CSAT Block

CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5. 

You'll usually use the CSAT block to collect customer satisfaction reports or to rate agents' performance. But you can also create custom journeys based on positive or negative responses.

Here is a step-by-step instruction on using CSAT blocks and triggering them every time a ticket is resolved.

## Create A Sequence with CSAT Block  

It is a good practice to trigger a CSAT block after every time a ticket is resolved. To do so —

1\. Create a sequence and name it **CSAT Sequence**.

2\. Under your Default sequence, set the CSAT sequence as the next sequence. 

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/xbdOQE1LZlACLEe4gy8T/image.png)

3\. Next, add a CSAT Block in your **CSAT Sequence** and rename the buttons as you like.

{% tabs %}
{% tab title="Input" %}
![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/z9opvnyagRjD8ugYCLmA/image.png)
{% endtab %}

{% tab title="Output" %}
![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/qqGWbIwOcq7x4ZJcXQGW/image.png)
{% endtab %}
{% endtabs %}

4\. Create three more sequences — **Positive CSAT** , **Neutral CSAT** and **Negative CSAT** and insert your message in each sequence accordingly. Here are some basic examples.

{% tabs %}
{% tab title="Positive CSAT" %}
![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/95zWwb815k4mlME8Fwo1/image.png)
{% endtab %}

{% tab title="Neutral CSAT" %}
![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/XdDswo7oApId0gtyj1ZR/image.png)
{% endtab %}

{% tab title="Negative CSAT" %}
![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/eEzlfQYKiMfgOiJuzE7V/image.png)
{% endtab %}
{% endtabs %}

5\. Now go back to your **`CSAT sequence`** and edit the buttons to redirect users to positive or negative sequences accordingly. 

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/2ferhFfUHksdJbD6APZb/image.png)