# Assign a Ticket

## Ticket Assignment Rules

1. Any agent in the team can reply to an unassigned ticket.
2. No other agent or chatbot can respond to a ticket while the assigned agent manages the ticket.

## Assign Automatically

Please refer to this page to learn in detail about Smart Ticket Assignment.

{% content-ref url="/pages/LTBQknALQdDGkZUPj40O" %}
[Smart Ticket Assignment](/myalice-guide-arabic/myalice-inbox/manage-tickets/smart-ticket-assignment.md)
{% endcontent-ref %}

## Assign a Ticket Manually

1\. Select a pending ticket in your inbox.

![](/files/-Mhs-AHZkcXAdywEA8rd)

2\. Click the **Assign** button at the right-top corner. A new panel will appear on the right.

![](/files/-Mhs0BmDXqRK0zRQoyoQ)

3\. Choose the desired agent/group from the search results, and select **Confirm** to assign the ticket accordingly.

![](/files/-Mhs-duhmzyBNLeSK4kZ)

{% hint style="warning" %}
No other agent or chatbot can respond to a ticket while the assigned agent is managing the ticket.
{% endhint %}

## Reassign a Ticket

1\. Select an assigned pending ticket. Click on the name the ticket is assigned to. 

![](/files/-Mhs0Y2MQKO2hhkE1pbS)

2\. A panel will appear on the right.

![](/files/-Mhs0fvbidXLUon3uY9T)

\
3\. Choose the desired agent/group from the search results.‌, and select **Confirm** to reassign the ticket accordingly.

![](/files/-Mhs0mDEwKc-3C7A8xgO)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets/assign-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.