# Reopen Tickets

## How to Reopen a Ticket

To reopen a ticket —

1\. At first, click on the filter icon on the top-left corner of your inbox. 

![](/files/evw95huHLr85NavF9tpV)

2\. A window will appear from the right side. Select **Resolved** under **Ticket Status** and click **Save**. This will show only the resolved/closed conversations in your account. 

![](/files/DqMrn7JYuGrYwKhsfMot)

3\. Select the ticket you want to reopen and click on **Reopen** on the top-right corner of your inbox.

![](/files/eR1IH8n3XXD7m3spq2CB)

You can either **Reopen & Answer** immediately or **Reopen** tickets to add to your queue or assign to others, given that you are an Admin on MyAlice.

### Limitations of Reopening Tickets

You cannot reopen a conversation from some social channels after a specific period. This is an API limitation from the channel itself. 

Find the time window for each channel.

<table><thead><tr><th width="218">Channel Name</th><th>You cannot reopen a ticket after</th></tr></thead><tbody><tr><td>Facebook</td><td>7 days</td></tr><tr><td>Instagram</td><td>7 days</td></tr><tr><td>WhatsApp Business</td><td>24 hours</td></tr><tr><td>Viber</td><td>24 hours</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets/reopen-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.