# Tag a Ticket

## How to Tag a Ticket?

1\. Select a ticket in your inbox.

2\. Click on the **Tag** button on the top left corner of your conversation history.

![](/files/X2mZjIBIp6eh53wLQZzX)

3\. You can create a new tag for this conversation or search existing tags. After you have tagged a conversation, the selected tag will appear beside the tag icon.

![](/files/J2ZzkolNybUsYScy9G7g)

4\. Say you created a refund tag. Now, you can add [**filters**](/myalice-guide-arabic/myalice-inbox/navigate-inbox.md#filter-your-tickets) and view all the conversations tagged with refund issues. 

![](/files/E6JvPjujQVmrSxmloUjI)

Now, you don't have to search every conversation to search your refund issues.

## Common Use Cases

Here are some of the most common tags our customers use to categorize their tickets.

{% tabs %}
{% tab title="Sales and Marketing" %}

1. Lead
2. Product query
3. Offer Query
4. Booked
5. Referral
   {% endtab %}

{% tab title="Support" %}

1. Order refund
2. Product defect
3. Customer feedback
   {% endtab %}
   {% endtabs %}

Refer to [**Tag Analytics**](/myalice-guide-arabic/data-lab-and-analytics/analytics-and-metrics/automation-metrics.md#list-of-tags) to track your tags and learn how to use them. 


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