# Collect User Information Blocks

The category name is self-explanatory. You use these blocks to collect user information. These are the most common user information that you can store as variables in your CRM.

* Name (first, last or full name)
* Age
* Email Address
* Phone Number
* Gender
* Location (Only for WhatsApp)
* Customer Satisfaction Survey

![](/files/-MhdDp6JNA2Y7v8EgGZW)

You can also these two videos to get started and refer to the content below to learn in-depth.

{% embed url="<https://www.youtube.com/watch?index=5&list=PL_EdxcvIGFEbUN0tqYUE84t-bc1QekV72&v=rkakvopA6gI>" %}

{% embed url="<https://www.youtube.com/watch?index=6&list=PL_EdxcvIGFEbUN0tqYUE84t-bc1QekV72&v=MFFD3Nf6USM>" %}

## 1. User Input / Phone / Email / Location Block

Use these blocks to collect customer user information, phone number, or email address and store the information in your CRM.

![Phone Block](/files/-MhdHl6zAfAOh3kLXhk2)

{% hint style="info" %}
Location block is only available in WhatsApp, and once users share location via WhatsApp location sharing option, the details will be stored in the following customer attributes - `map`, `longitude`, `latitude`, `place` and `address`.
{% endhint %}

These three blocks work the same way and have the same input fields.

| Input Field          | What it means                                                                            |
| -------------------- | ---------------------------------------------------------------------------------------- |
| **Variable Input**   | This is your text message asking for specific information.                               |
| **Input Validation** | It validates if the user's reply matches your required information format.               |
| **Failed Text**      | The user receives this text if they input information in the wrong format.               |
| **Error Counter**    | The number of times the bot allows wrong information before redirecting the user.        |
| **Failed Sequence**  | The user is redirected to this sequence if they keep on providing the wrong information. |

{% tabs %}
{% tab title="Input" %}
We put these three blocks in the following sequence.

1. User Input Block
2. Number Block
3. Email Block.
   {% endtab %}

{% tab title="Output" %}
![](/files/-MhdIiTPWGMpWPTD31ij)
{% endtab %}

{% tab title="Stored Variables" %}
In your **Customers** tab on the left panel, you will see that a new customer has been added with the given information.

![](/files/-MhdQfUHUEiNAo4PB7CI)
{% endtab %}
{% endtabs %}

<details>

<summary>WhatsApp Location Block Example</summary>

![](/files/Ffqs89flNCGmjIRgE5Q9)

</details>

## 2. CSAT Block

CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5.&#x20;

{% tabs %}
{% tab title="Input" %}
![](/files/-MhsUa0msP0AbHwAHEkF)
{% endtab %}

{% tab title="Output" %}
![](/files/-MhsV-AJgEqt3b88bG_5)
{% endtab %}
{% endtabs %}

{% hint style="info" %}
Based on their positive/negative feedback, you can redirect the visitor to a new sequence.
{% endhint %}

You can also set certain rules so that customers will receive a CSAT block every time their tickets are resolved. Learn how to set rules for your CSAT blocks to create custom user journeys and track your customer satisfaction across your company 👇

{% content-ref url="/pages/-MhdKGJn48K544SvqeJ\_" %}
[CSAT Block](/myalice-guide-arabic/chatbot-and-automation/advanced-blocks/csat-block.md)
{% endcontent-ref %}

## 3. Datalab Entry Block

The Datalab Entry block allows you to acquire customer details with the help of your bot and store the information in a Datalab sheet.

The Datalab Entry block has many functionalities. Learn about the basic use cases to get started at storing and leveraging customer information in your organization 👇

{% content-ref url="/pages/-MhdKMN29SM59\_rg2x7w" %}
[Datalab Entry Block](/myalice-guide-arabic/chatbot-and-automation/advanced-blocks/datalab-entry-block.md)
{% endcontent-ref %}

And to learn about Data Lab in general, please head over to our [**Data Lab Guide**](/myalice-guide-arabic/data-lab-and-analytics/advanced-datalab.md).


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