# Create Groups in your Team

## What is a Group?

A group is a small team within your team, usually comprised of the same functional role. You can assign tickets to an entire group. 

For instance, you can configure your settings to ensure that all the sales-related tickets are assigned to the sales group. Here are some common groups our users create to manage their tickets efficiently.

1. Support
2. Sales
3. Marketing
4. Onboarding 

## How to Create Groups <a href="#create-groups" id="create-groups"></a>

1. Go to **Settings** from the left navigation bar and choose **Group Management**.
2. Click on **Create a Group** from the right-most corner.
3. Now add a group name and image.
4. Add group members from the search field. You need to [invite your team members](https://docs.myalice.ai/myalice-guide-arabic/getting-started/create-team/..#invite-team-members) first to add them to a group.
5. Next, you can turn on the toggle to [create smart rules to assign tickets automatically](https://docs.myalice.ai/myalice-guide-arabic/myalice-inbox/manage-tickets/smart-ticket-assignment#how-to-create-smart-assignment-rules).
6. After you are done, click on **Save Changes**.