# Agent Metrics

## Team Performance

You have three metrics to track your overall team performance.

![](/files/-MjcXZCuG_VuIZQPeY8f)

| Metrics                  | Description                                                                                      |
| ------------------------ | ------------------------------------------------------------------------------------------------ |
| Avg. First Response Time | The average time your agents need to respond to a ticket after it was created.                   |
| Avg. Resolution Time     | The average time your agents need to resolve a ticket after their first response.                |
| Avg. Sales Conversion    | The ratio of the number of orders placed to the number of tickets your agents have responded to. |

{% hint style="info" %}
For the first two metrics, the less time your agents need, the better.
{% endhint %}

### Individual Performance

You can also find individual agent details at the bottom of your page. From here, you can search and track individual agent performance or export the entire sheet in an Excel file.

![](/files/-MjcXvF6aXDCJNcic29x)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.myalice.ai/myalice-guide-arabic/data-lab-and-analytics/analytics-and-metrics/agent-metrics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.