Using the Mobile Inbox - MyAlice Guide

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Welcome to MyAlice

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Getting Started

Key Terminologies

Create your Team

Set up your Billing

Agency Mode on MyAlice

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MyAlice Integrations

Connect Your Social Media

Connect Your Website or Mobile App

Connect Your Email

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MyAlice Inbox

Navigate the Inbox

Manage Inbox Notifications

Understand Chat Features

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E-commerce on MyAlice

Connect Your E-Commerce

Connect Your WooCommerce

Connect Your Shopify

Product Recommender

E-Commerce User Data in Inbox

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Chatbot & Automation

Explore the Automation Tab

Add Blocks to Your Chatbot

Create Advanced User Journeys

Advanced Automation and NLP

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MyAlice Mobile App

Download the Mobile App

Navigate the Interface

Using the Mobile Inbox

Enable Mobile App Notifications

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Data Lab & Analytics

Diving Deep in Data Lab

Understand the Customer Tool

Analytics, Metrics & Reports

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API Integration

Connect with your Backend

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Using the Mobile Inbox

Learn more about the mobile inbox features and functionalities.

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      Inbox Preview
Top Bar 
On the top bar, click on the —
1.Customer name to access customer details, order history, customer summary, and product interactions.
2.Resolve button to close the conversation.
3.Settings icon to access tags, assign/reassign agent and turn on/off the bot.
Bottom Bar
On the bottom bar, click on the —
1.Plus (+) icon send images, create canned responses and add notes.
2.Emoji icon to add emojis.

Navigate the Interface

Enable Mobile App Notifications

Last modified 3mo ago

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