MyAlice Guide
Website
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Searchβ¦
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Welcome to MyAlice
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Getting Started
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Key Terminologies
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Create your Team
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Set up your Billing
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Agency Mode on MyAlice
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MyAlice Integrations
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Connect Your Social Media
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Connect Your Website or Mobile App
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Connect Your Email
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Connect BetterDocs
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Clone Channels
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MyAlice Inbox
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Navigate the Inbox
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Manage Inbox Notifications
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Understand Chat Features
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Manage Tickets
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E-commerce on MyAlice
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Connect Your E-Commerce
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Connect Your WooCommerce
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Connect Your Shopify
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Product Recommender
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E-Commerce User Data in Inbox
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Chatbot & Automation
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Explore the Automation Tab
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Add Blocks to Your Chatbot
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Create Advanced User Journeys
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Advanced Automation and NLP
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MyAlice Mobile App
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Download the Mobile App
Navigate the Interface
Using the Mobile Inbox
Enable Mobile App Notifications
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Data Lab & Analytics
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Diving Deep in Data Lab
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Understand the Customer Tool
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Analytics, Metrics & Reports
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API Integration
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Connect with your Backend
MyAlice Roadmap Details
Feature Request Updates
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Using the Mobile Inbox
Learn more about the mobile inbox features and functionalities.
β
Inbox Preview
Top Bar
On the top bar, click on the β
1.
Customer name to access customer details, order history, customer summary, and product interactions.
2.
Resolve
button to close the conversation.
3.
Settings
icon to access tags, assign/reassign agent and turn on/off the bot.
Bottom Bar
On the bottom bar, click on the β
1.
Plus (+)
icon send images, create canned responses and add notes.
2.
Emoji
icon to add emojis.
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