📈Analytics, Metrics & Reports

Learn how to use the Reports Section to glean valuable insights and analytics from your dashboard.

Video Tutorial

Please click on the link below to view a detailed walkthrough of our reports:

There are four broad categories of metrics in the Reports section of MyAlice.

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Customer MetricsAutomation MetricsAgent MetricsCSAT Reports

Filter Your Reports

On the top right corner of your dashboard, you can set a specific channel or timeline. This will allow you to create flexible reports, such as monthly reports or semi-annual reports.