Block Compatibility

Learn which blocks you can use in which support channels.

We have different blocks in our Chatbot Builder, which you can use to create automation sequences. However, due to API limitations, some channels do not support certain blocks.

Find out what blocks you can use on different support channels.

Add and Send Blocks

Elements	Messenger	Facebook	Live Chat	Mobile App Widget	Telegram	WhatsApp	Viber
Text	✔️	✔️	✔️	✔️	✔️	✔️	✔️
Images	✔️	✔️	✔️	✔️	✔️	✔️	✔️
Quick Reply	✔️	❌	✔️	✔️	✔️	✔️	✔️
Buttons	✔️	❌	✔️	✔️	✔️	✔️	❌
Gallery	✔️	❌	✔️	✔️	✔️	✔️	✔️
Audio	✔️	❌	❌	❌	✔️	✔️	❌
Video	✔️	❌	❌	❌	✔️	✔️	✔️
Delay	✔️	❌	❌	❌	❌	✔️	❌

User Input Blocks

Input	Messenger	Facebook	Live Chat	Mobile App Widget	Telegram	WhatsApp	Viber
User Input	✔️	❌	✔️	✔️	✔️	✔️	✔️
Phone	✔️	❌	✔️	✔️	✔️	✔️	✔️
Email	✔️	❌	✔️	✔️	✔️	✔️	✔️
Story	✔️	❌	✔️	✔️	✔️	✔️	✔️
User Ratings	✔️	❌	✔️	✔️	✔️	✔️	✔️
Datalab Entry	✔️	❌	✔️	✔️	✔️	✔️	✔️
Location	❌	❌	❌	❌	❌	✔️	✔️

Action Blocks

Block	Messenger	Facebook	Live Chat	Mobile App Widget	Telegram	WhatsApp	Viber
Set an attribute	✔️	❌	✔️	✔️	✔️	✔️	✔️
Subscribe/Unsubscribe	✔️	❌	✔️	✔️	✔️	✔️	✔️
Redirect	✔️	❌	✔️	✔️	✔️	✔️	✔️
Ticket	✔️	✔️	✔️	✔️	✔️	✔️	✔️
Send Email	✔️	✔️	✔️	✔️	✔️	✔️	✔️
Live Chat	✔️	❌	❌	❌	❌	✔️	❌