WhatsApp and Raven AI Credits Auto Top-Up

Never Lose Service Mid-Conversation

What's New

• Automatic WhatsApp Credit top-up — when your balance drops to your set threshold, credits are replenished instantly using your saved payment method, keeping template messaging running without interruption

• Automatic Raven AI Credit top-up — same seamless behavior for AI agent conversations, with its own independent threshold and top-up settings

• Separate controls for each credit type — enabling auto top-up for WhatsApp does not affect Raven AI Credits, and vice versa

• Fully configurable threshold and top-up amount — set the minimum balance that triggers a top-up (minimum $10) and how much to add each time (minimum $30)

• Backup Payment Method support — if your primary card is declined, MyAlice automatically tries your other saved cards so a payment failure doesn't interrupt service

• Email notifications for every top-up event — you're notified the moment a top-up succeeds or fails, separately for WhatsApp and Raven AI Credits

• Last Top-Up timestamp on the Credits page — see exactly when the last auto top-up happened for each credit type, directly on the Credits dashboard

• Every top-up recorded in Billing History — full audit trail with amount charged, new balance, and payment method used

Before & After

Before	After
Credits ran out silently — template sends failed and AI agents stopped responding mid-conversation	Credits are topped up automatically before they hit zero, keeping messaging and AI agents running
Had to monitor balances manually and top up by hand at the right time	Set your threshold and top-up amount once — the system handles every recharge from there
A declined card meant the top-up didn't happen at all, with no fallback	Backup Payment Method automatically tries other saved cards if the primary one fails
No notification when credits were low or a charge had gone through	Instant email alerts for every top-up event — success or failure — for both credit types
No record of when credits were added, how much was charged, or to which card	Every auto top-up logged in Billing History with full transaction details

How to Use It

Setting up Auto Top-Up (WhatsApp or Raven AI Credits):

1. Open Billing from the left sidebar and go to the Credits tab

2. Under WhatsApp Credits or Raven AI Credits, find the Auto Top-Up row and click Enable (first time) or Configure (to edit existing settings)

3. Set your minimum credit threshold — this is the balance at which a top-up triggers (minimum $10). For example, if you set $10, an auto top-up fires the moment your balance reaches $10

4. Set your top-up amount — how much to add each time the threshold is hit (minimum $30). For example, $50 means $50 is charged to your card and added to your credits

5. Optionally enable Backup Payment Method — if your primary card is declined, MyAlice will try your other saved cards in order. This requires two or more payment methods on file

6. Confirm your active payment method and save — auto top-up is now live for that credit type

WhatsApp Credits and Raven AI Credits are configured independently. Repeat the steps above under the other credit type to enable both.

To edit your settings:

1. Click Configure on the Auto Top-Up row for the relevant credit type

2. Update your threshold, top-up amount, or backup payment preference and save

To disable auto top-up:

1. Click Configure on the relevant credit type

2. Toggle off auto top-up — a confirmation prompt will appear warning you that credits will no longer be replenished automatically

3. Confirm to disable

Note: You must have at least one active payment method on file to enable auto top-up. Payment methods are managed through the Stripe Billing Portal, accessible from the Configure modal.

Summary of Benefits

• Uninterrupted service — WhatsApp messages and AI agent conversations keep running without any manual action during busy periods

• Full control — set your own threshold and top-up amount for each credit type independently, with clear minimum values to guide you

• Built-in payment resilience — Backup Payment Method means a single declined card no longer stops your service

• Instant visibility — email alerts and the Last Top-Up timestamp keep you informed without needing to check the dashboard

Availability

Detail	Info
Plans	All MyAlice plans
Credit types covered	WhatsApp Credits and Raven AI Credits
Minimum threshold	$10 per credit type
Minimum top-up amount	$30 per transaction
Where to find it	Billing (left sidebar) → Credits tab → Auto Top-Up row → Configure