> For the complete documentation index, see [llms.txt](https://docs.myalice.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.myalice.ai/release-log/release-notes-2026-sprint-9.md). # Release Notes: 2026 Sprint 9 This sprint, the MyAlice engineering team shipped 14 features and improvements alongside 21 bug fixes — headlined by the brand-new Email AI Agent, richer AI responses across Livechat and the Community Agent, and a broad wave of reliability fixes across Inbox, Reports, and Billing. *** ### 🚀 Features and Innovations **Raven (AI Agent)** * **Email AI Agent** — Introduced a dedicated AI agent built for email support. You can now create an Email-specific agent with its own title and subtitle, assign it to your email channel, and let it handle email conversations with full thread context — complete with a response trace in the Inbox so you can see how each reply was generated. * **Route tickets to the Unassigned queue** — The AI agent can now place a ticket into the Unassigned queue for an agent to pick up manually — ideal for teams that don't use automatic assignment. * **Community Agent comment replies** — A new public-reply tool lets the Community Agent respond directly to feed comments, with improved context handling and formatting. * **Richer Livechat AI responses** — The AI agent can now reply in Livechat with multiple formats — text, images, buttons, galleries, and carousels — for more engaging conversations. * **Longer agent instructions** — The system instructions limit has been raised to 20,000 characters, giving you far more room to configure detailed agent behavior. * **More accurate AI answers** — Improved knowledge-base retrieval and smarter fallback handling mean the AI agent returns more relevant answers and fewer fallback responses. * **Date and time on AI Agent Management** — The "Updated At" column now shows both date and time in your local timezone, so you can see exactly when an agent was last changed. **Inbox** * **Office 365 email history** — Connecting an Office 365 mailbox now loads the last 30 days of email, so past conversations are available right away. **Reports** * **Region-aware revenue tracking** — Revenue metrics now factor in the country code from ecommerce webhooks for more accurate regional reporting. * **Clearer CSAT exports** — CSAT Detailed Overview exports now include a numeric rating column (1–5) in place of emoji and language-specific labels, making exported data easier to read and analyze. **Integrations** * **Smarter GIF handling for Marketing Messages Lite** — GIF headers are now handled correctly for Marketing Messages Lite accounts, with a clear upgrade prompt shown where GIFs aren't available. **Broadcast** * **Excel file uploads** — You can now upload broadcast audiences as Excel (.xlsx) files in addition to CSV, with Arabic character support and the same column-mapping experience. **Settings** * **Cancel pending invitations** — Admins can now cancel pending user invitations in User Management and reclaim seats when an invite hasn't been accepted. **Onboarding** * **Simpler invitation sign-up** — Users joining through an invitation link no longer need to provide a business URL to register. *** ### 🐛 Bug Fixes **Inbox** * Resolved a recurring issue where agents were blocked from replying within the WhatsApp 24-hour service window and were incorrectly forced to send a template. * Fixed the integrated email address automatically appearing in the CC field, which previously had to be removed manually before replying. * Fixed multiple "To" recipients not showing in the Conversation Detail overlay. * Fixed customer-sent images and shared reels not appearing in some conversations. * Fixed a customer's name displaying incorrectly when they replied with an image in Feed conversations. * Fixed Facebook comments containing only stickers or GIFs not landing in the Inbox — they now appear correctly as image attachments. * Fixed the Email AI agent sending duplicate responses to the same customer query. **Raven (AI Agent)** * Fixed a Delete button appearing in the agent history table when no agent was selected. * Fixed the AI agent's memory returning more stored facts than intended. * Fixed an issue that prevented certain agents from being deleted. * Fixed a sudden product-sync failure for the ecommerce AI agent, restoring both automatic and manual sync. **Broadcast** * Fixed an attribute-mapping error where a contact's full name was mislabeled, causing broadcasts to fail. **Datalab** * Fixed an error that occurred when editing a Datalab entry. **Settings & Billing** * Fixed the "Manage Payment Methods" button not redirecting correctly from the Auto Top-up screen. * Fixed Auto Top-up and Add Credit buttons remaining enabled when no payment method was attached — they are now disabled with helpful tooltips. * Fixed an error when sending invitations from User Management. * Fixed Salla billing details not syncing through to enable automatic project activation for Salla-paid customers. **Reports** * Fixed Agent Metrics not matching the Automation Metrics ticket export for the same date range. * Fixed Engagement Metrics filters resetting unexpectedly and the Agent Engagement table showing cached data. * Fixed the three Performance Metrics cards not displaying data in Agent Metrics. **Integrations** * Fixed the mobile app attachment viewer showing a white screen on Android and a shrunken preview on iOS. *** *These updates are live for all MyAlice users. As always, if you have any questions or run into anything unexpected, reach out to our support team — we're here to help.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.myalice.ai/release-log/release-notes-2026-sprint-9.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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