> For the complete documentation index, see [llms.txt](https://docs.myalice.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.myalice.ai/release-log/release-notes-2026-sprint-8.md). # Release Notes: 2026 Sprint 8 This sprint, the MyAlice engineering team shipped 5 features and improvements alongside 10 bug fixes — including GIF header support for WhatsApp MM Lite broadcasts, button-wise dynamic mapping for WhatsApp templates, a new QnA export API for the Raven knowledge base, and a wide range of stability fixes across Inbox email, Raven AI agents, and broadcast delivery. *** ### 🚀 Features and Innovations **Broadcast** * **GIF Headers for WhatsApp MM Lite Templates** — WhatsApp MM Lite broadcast templates now support GIF (MP4) headers up to 3.5MB. Larger files automatically display as video messages, giving broadcasters more expressive options on MM Lite-enabled platforms. **Integrations** * **Button-wise Extra Fields for WhatsApp Templates** — Regular and carousel WhatsApp templates now support dynamic attribute mapping per button, with automatic fallback to the button title when no value is provided. Card-level button extras are also supported for carousel templates, making personalized CTAs much easier to set up. **Raven** * **QnA Export API for Knowledge Base** — A new export API is available on the Raven knowledge base, enabling questions and answers to be exported for analysis, backup, or migration. * **Clear Chat History on Manual Ticket Closure** — When the 'clear on ticket close' setting is enabled, chat history now clears on manual ticket closure as well — matching the existing behaviour for automated closures and the close\_ticket tool. * **Crawler Modal Improvements** — Several Raven crawler modal improvements: the modal now closes correctly after URL input, the default instructions text box expands to window height for easier editing, and deselection is now supported for enum values. *** ### 🐛 Bug Fixes **Inbox** * Fixed an issue where the AI agents list was missing from the agent filter under All Closed. AI agents now appear in the filter as expected. * Fixed an issue where spacing from saved replies was being removed when inserted. Formatting and spacing are now preserved as originally created. * Fixed an issue where asterisks (\*) in email content were being interpreted as markdown italics, causing text between asterisks to become less visible on the customer end. Asterisks now render as plain text. * Fixed an issue in the email Rich Text Editor where pressing Enter created empty paragraph tags while Shift+Enter created line breaks, causing inconsistent HTML and rendering issues across email clients. Pressing Enter now produces consistent spacing and a cleaner HTML structure. * Fixed an issue where both a ticket was being created and the chatbot was being triggered when a customer responded to a Private Reply. The chatbot is no longer triggered in this scenario, while ticket creation continues to work as expected. * Fixed an issue where an error appeared when suggesting a product or creating an order via the Cart icon for both Shopify and WooCommerce integrations. Product suggestion and order creation now work correctly. **Raven** * Fixed an issue where deleting a bot in the AI Agent module was not working in production. The delete action now completes successfully and removes the bot as expected. * Fixed an issue where the AI Agent model was changing unexpectedly. The model assignment now remains consistent as configured. **Integrations** * Fixed an issue where WhatsApp messaging limits were not syncing after being upgraded by the provider. The account info API now updates the platform metadata whenever called, so upgraded limits (e.g., from 1K to 10K) are reflected correctly under Integrations > WhatsApp > Account Info. **Broadcast** * Fixed an issue where broadcasts were failing due to corrupted customer objects without project relations. WhatsApp billing add-on charges are now accessed via the platform record instead of the customer record, and broadcasts continue running through insufficient credit notifications instead of stopping. *** *These updates are live for all MyAlice users. As always, if you have any questions or run into anything unexpected, reach out to our support team — we're here to help.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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