# Reopen Tickets

## How to Reopen a Ticket

To reopen a ticket —

1\. At first, click on the filter icon on the top-left corner of your inbox. 

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/kxEcznWgWyr24hPMcQzJ/Screenshot%202022-03-08%20at%207.19.35%20PM.png)

2\. A window will appear from the right side. Select **Resolved** under **Ticket Status** and click **Save**. This will show only the resolved/closed conversations in your account. 

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/jNZC3DjUuwMv1zIvWfnx/Screenshot%202022-03-08%20at%207.18.48%20PM.png)

3\. Select the ticket you want to reopen and click on **Reopen** on the top-right corner of your inbox.

![](https://content.gitbook.com/content/ZlunlE4rHhMzJq9M0MQx/blobs/lUV80jMFfhumrdKRsFlb/Screenshot%202022-03-08%20at%207.23.35%20PM.png)

You can either **Reopen & Answer** immediately or **Reopen** tickets to add to your queue or assign to others, given that you are an Admin on MyAlice.

### Limitations of Reopening Tickets

You cannot reopen a conversation from some social channels after a specific period. This is an API limitation from the channel itself. 

Find the time window for each channel.

<table><thead><tr><th width="218">Channel Name</th><th>You cannot reopen a ticket after</th></tr></thead><tbody><tr><td>Facebook</td><td>7 days</td></tr><tr><td>Instagram</td><td>7 days</td></tr><tr><td>WhatsApp Business</td><td>24 hours</td></tr><tr><td>Viber</td><td>24 hours</td></tr></tbody></table>