Connect a Channel

Now to connect your desired channels to start serving your customers.

You can connect the following channels

  • Facebook Feed

  • Messenger

  • Viber

  • WhatsApp

  • Website

  • App

For connecting a channel you need to go the 'Settings' option. There you have to select the 'Channel Settings' option. Here you will get a channel overview. You will see all the connected channels and platforms here.

Channel Ovreview

Add A Channel

Before connecting Facebook Feed, Messenger, WhatsApp, Website, Apps and Viber, you have to add a channel first. In channel overview page, each platform has a 'Add Channel' button. Here you'll have to:

  1. Provide a Title

  2. Description and

  3. Press on Create

Channel Creation

Channel Features

Each channel has certain blocks which can be used. Due to technical limitations, some channels may have restrictions on the usage of certain blocks. Below, you can see the set of features which can be used according to the channels:

Builder Blocks

Element

Feed

Messenger

Viber

Website

App

WhatsApp

Text

Images

Quick Reply

Buttons

Gallery

Audio

Video

Delay

User Input Blocks

Element

Feed

Messenger

Viber

Website

App

WhatsApp

Location Input

User Input

Phone Input

Email Input

Story Blocks

Action Blocks

Element

Feed

Messenger

Viber

Website

App

WhatsApp

Set an Attribute

Subscribe /

Unsubscribe

Live Chat

Redirect

Ticket

Send Email