Enable Auto Top-up

Overview

Auto Top-Up automatically charges your saved payment method when your WhatsApp or Raven AI credit balance falls to a minimum amount you define. This prevents service interruptions — WhatsApp template messages keep delivering and your Raven AI agent keeps responding, even outside business hours.

At a glance

• Path: Dashboard › Settings › Plan & Billing › Credits

• Available for: WhatsApp credits and Raven AI credits (configured separately)

• Triggers when: your balance drops to the Minimum credit you set

• Charges: the Top-Up amount you define, on your default payment method (with optional backup)

Prerequisites

• Your MyAlice account role must be Owner. Other roles will not see the Plan & Billing controls required to enable Auto Top-Up.

• A valid payment method must already be added to your workspace. If you have not added a card, do so under Plan & Billing › Subscription › Payment Details before configuring Auto Top-Up.

• Optional: add a backup payment method if you want a fallback charge attempt when the default card fails.

How to Enable Auto Top-Up

Follow the steps below. Screenshots are provided after each step for reference.

1

Open the Dashboard

1. From any MyAlice screen, click the Home icon in the left navigation rail to return to the Dashboard.

2

Go to Plan & Billing

1. Open Settings from the left sidebar.

2. In the Settings menu, expand Others and select Plan & Billing.

3. Confirm an active plan and a payment method are present on the Subscription tab. Auto Top-Up cannot be enabled without a saved payment method.

3

Open the Credits tab

1. Click the Credits tab at the top of Plan & Billing.

2. You will see two sections: WhatsApp Credits (used for template messages) and Raven AI Credits (used for AI conversations and training).

3. Locate the Auto Top-Up row under the credit type you want to configure and click Enable.

4

Configure the Auto Top-Up

1. In the Auto Top-Up dialog, fill out the three settings described below.

Field

Description

Minimum credit

The balance threshold that triggers a charge. When your credits drop to this amount, MyAlice will attempt to charge your card. Minimum value: $10.

Top-Up amount

The amount we attempt to charge your card when your balance hits the Minimum credit. Choose an amount that comfortably covers your normal usage between top-ups.

Use Backup Payment Method

Optional toggle. If your default payment method fails, MyAlice will automatically try other saved methods. Manage saved cards via the Manage Payment Methods link inside the dialog.

1. Click Save & Enable Auto Top-Up to apply your settings.

5

Optional: Repeat for Raven AI

Raven AI credits are configured independently. To keep your AI agent topped up, scroll to Raven AI Credits, click Enable next to Auto Top-Up for Raven AI, and complete the same Minimum credit / Top-Up amount / backup payment fields.

Important Considerations

• Owner-only access — Only users with the Owner role can view and modify Auto Top-Up. Admin, Manager, and Agent roles will not see the Enable button.

• Payment method required — A saved card is mandatory. If no card is on file, add one under Plan & Billing › Subscription › Payment Details before enabling Auto Top-Up.

• Independent toggles — WhatsApp and Raven AI Auto Top-Ups are configured separately. Enabling one does not enable the other.

• Minimum credit floor — The Minimum credit value cannot be lower than $10.

• Backup is opt-in — The backup payment method is only used when the toggle is enabled and the default charge fails.

• Credit deductions — WhatsApp credits are adjusted upon template delivery; Raven AI credits are consumed per AI conversation and training event. Plan your Top-Up amount accordingly.

Disabling or Updating Auto Top-Up

1. Return to Settings › Plan & Billing › Credits.

2. Open the Auto Top-Up row for the credit type you want to change.

3. Edit the Minimum credit, Top-Up amount, or backup toggle and save — or disable it entirely to stop automatic charges.

Frequently Asked Questions