Some users want to talk to a human.
Personalized support issues require special attention from an agent.
In these cases, the ticket is handed over to an agent from the chatbot. The rest of the conversation takes place in the Inbox.
First, you need to add a Ticket Block in your default sequence.
When the bot is unable to understand a user message, it will trigger the default sequence.
The conversation will then appear in your Inbox from where you can start a conversation.
Learn more about ticket blocks here 👇