Connect Your Social Media

Learn how to connect each social channel and bring all your customer conversations under one roof.

Channels on MyAlice

You can connect the following channels on MyAlice.

If you haven't connected any channel, look at the bottom left corner of your dashboard. You can start connecting your channels from here.

Or you can go to Channel Settings under Settings to view all available channels.

Supported Chatbot Blocks

As you know, we have different blocks in our Chatbot Builder, which you can use to create automation sequences. However, due to technical reasons, some channels do not support certain blocks.

Find out what blocks you can use on different social channels 👇

Builder Blocks

Elements

Messenger

Facebook

WhatsApp

Viber

Text

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Images

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Quick Reply

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Buttons

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Gallery

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Audio

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Video

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Delay

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User Input Blocks

Input

Messenger

Facebook

WhatsApp

Viber

Location

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User

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Phone

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Email

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Story

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Action Blocks

Block

Messenger

Facebook

WhatsApp

Viber

Set an attribute

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Subscribe/Unsubscribe

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Live Chat

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Redirect

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Ticket

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Send Email

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